Account & Login
Get help with creating an account, signing in, authentication, and account access.
Watching Content
Learn about watching episodes, videos, playback, and accessing available content.
Creator Studio
Information for creators about uploading and managing content on AfriStory.
Rewards
Learn how rewarded experiences and available platform rewards work.
Advertising
Find information about advertisements and rewarded advertising experiences.
Safety & Reports
Learn how to report content and understand AfriStory's content policies.
Common Questions
Make sure you are using the same authentication method that you used when creating your account. If you continue experiencing problems, contact AfriStory support with details about the issue.
Browse available content through the AfriStory platform and select the episode or video you want to watch. Some content may have additional access requirements.
Video playback can be affected by internet connection quality, browser compatibility, device limitations, or temporary availability issues. Try refreshing the page and checking your internet connection.
Use the Creator Studio features available to eligible AfriStory accounts. Creators are responsible for ensuring that they have the necessary rights and permissions for content they upload.
Where a feature supports rewarded advertising, completing the required advertising experience may provide the applicable access or reward associated with that feature.
Rewarded advertisements depend on availability and other factors controlled by the advertising provider.
Advertisements may not always be available. Availability can depend on location, device, advertising demand, eligibility, network conditions, and other factors.
AfriStory may display advertisements to support the operation and development of the platform. Some advertisements may also be associated with specific platform features.
If you encounter content that you believe violates AfriStory's rules or applicable law, please contact our support team and provide the relevant content URL or other identifying information.
If you believe content on AfriStory infringes your copyright, please review our DMCA & Copyright Policy for information about submitting a copyright complaint.
You can find our Terms of Service, Privacy Policy, Cookie Policy, DMCA Policy, and Disclaimer through the links at the bottom of this page.
Still need help?
If you cannot find the answer you are looking for, contact the AfriStory support team. Please include enough information about the problem to help us understand and investigate your request.
Contact Support